Lastest update: 24 May 2022

Along with our Terms of Use and Privacy Policy, this policy provides you with information about the cookies and other similar technologies that are used by all of our websites, mobile apps and other services. We’ll review this policy from time to time to make sure it’s up to date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know when you next access our services, or by other communications.

Cookie Policy

The cookies used on our online services

The cookies we and our business partners use on our online services can be grouped into the following categories:

Essential cookies – Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Our cookie-preference cookie, described in the section ‘How to reject or opt out of receiving cookies’, is also an essential cookie. You may not be able to use our website without these cookies.

Website functionality cookies – These cookies enable you to browse our online services and use features such as shopping baskets and wish lists.

Website analytics cookies – We use these cookies to measure and analyse how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

Customer preference cookies – When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Social sharing cookies – When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Interest-based advertising cookies – You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website, and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our services on a range of our partners’ websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

Advertising cookies used on our business partners’ websites

We place adverts on a number of third-party websites. We use cookies to control how often you are shown a particular advert on those websites, so you do not see the same advert too frequently. We do not collect any personal data within these cookies. To reject our use of these cookies, please refer to your browser settings as set out in the ‘How to reject or opt out of receiving cookies’ section below.

How to reject or opt out of receiving cookies

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore you must manage these cookies directly with the relevant third party. Please see our ‘Third party cookies’ section below for more information.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

The tracking technology we use in our Apps

Within our Apps we utilise tracking technology that monitors our users’ activity when they are browsing products and other information we provide. We only use the device ID of the phone or tablet for this activity and it allows us to create a better, more personalised shopping experience for users. In addition, it enables us to monitor how well the Apps are working and to improve their functionality and fix any potential problems before they happen, as well to help develop enhancements for the new updates. The data is not used for any other purpose.

We process the device ID under our legitimate interest to improve our services to customers and users by personalising their experience but if you would prefer not to allow us to use this tracking technology you can adjust the settings on your device. Details of how to do this can be found in the Settings section on your phone, tablet or other device.

Please note this is separate from Push Notifications for which we collected your consent when you used the App for the first time. You can turn these notifications on or off under the Settings section of your device.

Third-party cookies

Some of the cookies described above are stored on your machine by third parties when you use our online services. We have no control over these cookies or how the third parties use them. They are used to allow third parties to provide a service to us, for example Google analytics. You can view the list of third-party cookies we use on our Privacy Policy page.

If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website (or, for third party cookies, visit http://www.youronlinechoices.com/).