Lastest update: 24 May 2022

Along with our Terms of Use and Cookie Policy, this policy provides you with information about the cookies and other similar technologies that are used by all of our websites, mobile apps and other services. We’ll review this policy from time to time to make sure it’s up to date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know when you next access our services, or by other communications.

Privacy Policy

We seek to take advantage of all available means to ensure the security and transparency of the Trips Finder information retrieval service (hereinafter the “Service” or “Trips Finder”), which provides information about services for booking travel arrangements. The Service Owner hereby informs users about what user information can be accessed by the Service as well as how the information that is obtained by the Service is used.

Collection and storage of information

All kinds of data are collected and processed in order to provide users with quality services in accordance with our Terms and Conditions (Terms of Use).
Data is stored on secure servers; Trips Finder utilizes appropriate technical and organizational measures to ensure the security of data, including access control, firewalls, encryption, HTTPS (HyperText Transfer Protocol Secure), and SSL (Secure Sockets Layer) for data transmission. Trips Finder does not purposely collect information that can be used to identify (determine) specific individuals who are Service users. At the same time, Trips Finder may acquire certain information about users as they use the Service and as a result of their individual actions to take advantage of Service functionality. The list of this information and the reason why it is collected are detailed below.

Information that is directly provided by users

Newsletter – The following information is intended to explain the content of our newsletter as well as the subscription, distribution and statistical analysis processes and your rights of objection. By subscribing to our newsletter, you consent to receiving it and to the described processes.

Our website offers the option of subscribing to a newsletter free of charge. When doing so, the data entered to subscribe to the newsletter (i.e. email address, first and last name) as well as the log data (see point 2 below) are sent to us. If you register to receive our newsletter, we will only use the data you entered for the purposes of personalizing the newsletter or to inform you about the circumstances relevant for this service or registration.

To process data, we obtain your consent during the registration process (see Art. 6 Para. 1 (a) GDPR) and refer to this privacy policy.

1. Contents of newsletter
   We send newsletters, emails and other electronic notifications containing advertisements (“Newsletter”) only if consent has been provided by the recipient or on the basis of legal provisions. In addition, our newsletters contains information about promotions, deals, and announcements concerning Trips Finder or independent travel agents, airlines, hotels, tour operators or other third parties (“Travel Suppliers”).
2. Double opt-in and logging
   If you subscribe to our newsletter, it will be via a double opt-in process. This means that you will receive an email after registering in which you will be asked to confirm that you wish to subscribe. This confirmation is required so that nobody can subscribe with email addresses belonging to other people. Your registration for the newsletter is logged so that the registration process can be substantiated as required by legal provisions. This includes storing the time you registered and confirmed, as well as your IP address.
3. Use of the email marketing service provider “Sendinblue”
   Newsletters are sent using an email marketing platform called Sendinblue Inc. The email addresses of our newsletter recipients and other personal data obtained as part of this information about the newsletter is stored at Sendinblue on secure servers in Tier 3 and PCI DSS certified data centers and is only accessible to their personnel and contractors via authentication measures. Sendinblue uses this information to send and evaluate the newsletter in our order. Furthermore, Sendinblue may, according to its own information, use this data to optimize or improve its own services, e.g. for the technical optimization of shipping and the presentation of newsletters or for economic purposes, to determine which countries the recipients come from. However, Sendinblue does not use the data of our newsletter recipients to write to them themselves and does not share the data with third parties.

   We rely on the reliability and IT and data security of Sendinblue. Furthermore, we have concluded a Data Processing Agreement with Sendinblue. This is a contract in which Sendinblue has committed to protecting the data of our users, to process it in accordance with its privacy policy on our behalf and, in particular, not to disclose it to third parties. You can view the privacy policy of Sendinblue here.

   The legal basis for the inclusion of Sendinblue is Art. 6 Para. 1 (a) GDPR and Art. 13 Para. 1 FADP.

4. Statistical survey and analyses
   The newsletters contain a “web-beacon”, meaning a pixel-sized file that is retrieved from the Sendinblue server when the newsletter is opened. In the scope of this retrieval, technical information is initially collected, such as information about the browser and your system, as well as your IP address and time of retrieval. This information is used to improve the technical performance of services based on their specifications or target audience and their reading behaviour, according to their retrieval locations (which can be determined using the IP address) or access times. Statistical surveys also include determining whether the newsletters will be opened, when they will be opened, and which links will be clicked on. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our desire nor that of Sendinblue to monitor individual users. The analyses serve us to a greater extent and only with a view to identifying the reading behavior of our users and to adapt our content to them or to send different content, according to the interests of our users.
5. Online request for information and data management
   There are cases in which the newsletter recipients are redirected to the Sendinblue websites. This means that our newsletters may contain links that allow newsletter recipients to retrieve newsletters online (for example, in the event of problems displaying it with the email program). Furthermore, newsletter recipients can store their data, such as subsequently correcting the email address. Similarly, the Sendinblue privacy policy is only available on their website.

   In this context, we point out that cookies are used on the Sendinblue websites and therefore personal data is processed by Sendinblue, their partners and service providers (for example, Google Analytics). We have no influence on this data collection. Further information can be found in the Sendinblue privacy policy. We also point out the possibilities to object to data collection for advertising purposes on the websites http://www.aboutads.info/choices/ and http://www.youronlinechoices.com/ (for the European region).

6. Cancellation/revocation and deletion
   You may object to the receipt of our newsletter at any time; in other words, you may revoke your consent. At the same time, your consent to it being sent via Sendinblue and the statistical analyses will be cancelled. Unfortunately, you cannot separately revoke your consent to it being sent via Sendinblue or to the statistical evaluation.

   You may at any time unsubscribe from the newsletter by clicking on the appropriate “Unsubscribe” link, which can be found in all emails that are sent to the user’s subscribed email address.

   The personal data is deleted by us as soon as it is no longer necessary for the purpose of its collection. The email address of the user is therefore stored as long as the subscription to the newsletter is active. The other personal data collected in the course of the registration process will be kept for as long as it is required to prove that the user has subscribed to the newsletter. Sendinblue Inc. will delete the personal data collected after the discontinuation or expiration of the contractual relationship with Trips Finder or will provide this information to Trips Finder for deletion.

Account Registration – The Trips Finder software allows users to register an account on the website in order to use the Service for personal purposes and redeeming Trips Finder Coins. Users can also log into the website Trips-Finder.com using social network accounts (i.e Facebook). In this situation the service can obtain information about the user’s name as specified in their social media account profile. This information can be used by the Service for the following purposes:

• to allow the User to log into the Trips Finder website. This is done to provide Trips Finder users with special offers from Service partners and to join the Trips Finder Coins reward program;
• to offer retargeting, i.e., displaying Trips Finder ads to users when they visit other sites.

The User is allowed to use the Service software to submit data that is required to purchase services directly on the Trips Finder website or mobile app (coming soon), including credit card numbers, names, phone numbers and email addresses, to send this information to a third party provider that sells these travel services required in order to complete the reservations (Hotels, Flights, Cars, etc.) and to register to the Trips Finder Coins cash back program. In this case the transmission of user data to third parties must be authorized and carried out directly by the User via a secure connection. In this case Trips Finder does not receive any credit card data. However, it is able to obtain confirmation that a reservation was successfully made. The information that is obtained by the Service in this way is used for improving the quality of the Service provided.

Automatically collected information

Trips Finder automatically stores information sent by the user’s browser when they visit the site. This information includes the page request, IP address, browser type, browser language, browser country, as well as the date and time when the page was loaded. When accessing the service from a mobile device, Trips Finder may collect data that identifies your mobile device as well as its specific settings and characteristics. The information that is collected in this way is used to analyze and maintain the quality of the Trips Finder service.

Cookie files

Cookies are small text files that are typically stored on the user’s computer until the end of the session, i.e., until the user finishes working in the browser. However, sometimes they are stored for longer periods of time.

When the User visits the Trips Finder website, it sends one or more cookie files to the user’s computer or another device.

The cookie files are used:

• to simplify the use of the website and to improve the quality of the services provided in order, for example, to save user settings and to automatically fill in places of interest where the user wishes to book travel arrangements and calendar search dates;
• to keep track of when users make reservations at Trips Finder partner companies Travel Suppliers. After the user selects a service that they are interested in and clicks to book the reservation, the site redirects them to the website of the Trips Finder partner where the reservation can be booked. Trips Finder does not collect any personal data about users who complete a transaction on a partner site. Our services only send statistical data on the total number of bookings and the prices for the transactions. This information is used to determine the referral fee that is due to Trips Finder and to be able to award you with TFCs reward;
• for analysis to better target advertising.

Use of Cookies and other tools for promotional purposes

Trips Finder uses third party services to track usage statistics, information about advertising campaign conversions, and other data. Trips Finder does not use these services and tools to collect data on specific users. It only uses general statistics about visitation, the effectiveness of the website, and the effectiveness of advertising campaigns. Below is a list of additional third-party services that Trips Finder uses as well as links to the privacy policies of these services.

Google Analytics and Adwords, the analytics web service of Google Inc. (“Google”) – Google Analytics is a free web analytics service from Google, which allows website owners to learn how users interact with their pages. The service collects information anonymously. The company uses its own cookie files to track visitor activities on the website in Google Analytics. They allow you to find out if the user visited this web resource before, the last page that they came from, and how much time they spent there.

Trips Finder uses the Google Analytics re-marketing function. Re-marketing in Google Analytics makes it possible to encourage users who have previously visited the website to return using specially designed ads that target them as they visit other websites. A third-party cookie from DoubleClick is used for re-marketing purposes. This cookie files is used to provide re-marketing in such products as AdWords through the Google Display Network. Consider the following example scenario: after visiting Trips Finder, the user decides to visit a travel blog that also participates in AdWords. Thanks to Google Analytics re-marketing, the user may be shown ads encouraging them to use Trips Finder.

The user can prevent the Google system from using cookie files by visiting the appropriate page on Google to disable those cookies.

The user can also use the following in order to change or disable Google Analytics:

• Google Ads Preferences Manager;
• Google Analytics Blocker.

You can find a description of Google’s advertising services and documentation regarding how they are used at http://www.google.com/services/ 
Google’s Privacy Policy is published here: link

You can block all of the above tools, including Google tools, by installing third-party browser plug-ins (extensions).

Facebook – We used Facebook to work out useful information about our users.

Facebook uses the cookie information for the following things:

• To enable certain features
• Provide you with a more personalized experience
• Protect the security of your account, the accounts of others and Facebook
• Improve, deliver and understand the ads you see on and off Facebook
• Research, understand the use of and improve our and partners’ products and services

To read more about Facebook policy head to https://www.facebook.com/about/privacy/cookies

WordPress – If we have comments enabled or allow the public to contribute in other ways via default WordPress functionality we will also use some cookies. These are required for the website to function properly.

Cookie details:

• wordpress_[hash] cookie to store your authentication details
• wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are
• WordPress also sets a few wp-settings-{time}-[UID] cookies

To read more about WordPress’ cookies visit http://codex.wordpress.org/WordPress_Cookies

HotJar – We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Managing Cookies:
For information on how to manage your cookie settings please follow the link for your browser:

• Internet Explorer
• Chrome
• Firefox
• Safari
• For other browsers and mobile devices we recommend you use a search engine and enter something like “how to change cookie settings in [browser/device name here]”.

More information about cookies can be found on our Cookie Policy page.

Personal information

Your personal information, including email address and name, cannot be disclosed to third parties, affiliates, and marketing contractors. This information may only be used by our company for marketing purposes with your consent. The following are exceptions to this rule:

• Lawful demands by government authorities,
• Cases where the user provides explicit consent to the transfer of data to third parties in order to complete a booking

Changes to the Privacy Policy

In the latter case, we at Trips Finder shall not be liable for ensuring that third-party Internet services respect the confidentiality of user data. The User must independently consider and accept the terms and conditions governing confidentiality (the privacy policy) of any and all third-party websites that are linked to from Trips Finder.

The Privacy Policy may change. All changes made to this document will be published on this page.

If you have any additional questions or concerns about the privacy policy, you can contact us here.